Privacy Policy

In this privacy statement, we explain what we do with the data we obtain about you via https://done4u.ng. We recommend you carefully read this statement. In our processing, we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for several purposes connected with our business operations which may include the following:

1.1 Contact – Through phone, mail, email and/or web forms

For this purpose, we use the following data:

• A first and last name
• Account name or alias
• An email address
• A telephone number
• IP address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Website, application, or advertisement
• Geolocation data
• Social media accounts
• A signature
• Financial information such as bank account number or credit card number

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

We determine the retention period according to fixed objective criteria: We retain user data collected to enhance their shopping experience on our e-commerce platform until customers request the deletion of their account or specific data.

We understand that customers might return to our platform to re-download their purchases or require assistance for their past transactions.

Customer Account: User account information, including purchase history and download links, is retained until the user requests the deletion of their account.

This allows customers to revisit our platform and access their purchase history and downloadable products conveniently.

Customer Support: Data relevant to customer support inquiries and communications is retained until the inquiry is resolved. Retaining this data ensures that we can provide efficient and effective support in case customers need assistance with their past transactions or downloads.

Consent Duration: If user data processing relies on consent, we retain the data until the user withdraws their consent or requests deletion of their account. Users have the option to delete their accounts or specific data at any time, upon which their personal data is securely erased from our systems.

We respect our users’ privacy choices and are committed to providing a seamless experience if they choose to return to our platform in the future.

Our customers can exercise their right to be forgotten and request the deletion of their account or specific data by contacting our customer support team or using the account management features available on our platform.

1.2 Payments

For this purpose, we use the following data:

• A first and last name
• Account name or alias
• An email address
• A telephone number
• IP address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Website, application, or advertisement

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

We retain this data until the service is terminated.

1.3 Registering an account

For this purpose, we use the following data:

• A first and last name
• Account name or alias
• An email address
• A telephone number

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

We retain this data until the service is terminated.

1.4 Newsletters

• For this purpose, we use the following data:
• A first and last name
• An email address

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

We retain this data until the service is terminated.

1.5 To support services or products that a customer wants to buy or has purchased

For this purpose, we use the following data:

• A first and last name
• An email address
• A telephone number

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

We retain this data until the service is terminated.

1.6 To be able to comply with legal obligations

For this purpose, we use the following data:

• A first and last name
• Account name or alias
• An email address
• A telephone number
• IP address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Website, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

• For compliance with a legal or regulatory obligation.
• We retain this data until the service is terminated.

1.7 Compiling and analyzing statistics for website improvement.

For this purpose, we use the following data:

• A first and last name
• Account name or alias
• An email address
• IP address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Website, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

• Upon the provision of consent.
• Upon termination of the service, we retain this data for the following period: 5 years.

1.8 To be able to offer personalized products and services

For this purpose, we use the following data:

• A first and last name
• Account name or alias
• An email address
• IP address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Website, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

• Upon the provision of consent.
• Upon termination of the service, we retain this data for the following period: 5.

1.9 Deliveries

For this purpose, we use the following data:

• A first and last name
• Account name or alias
• An email address
• A telephone number

The basis on which we may process these data is:

• It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.
• Upon termination of the service we retain this data for the following period: until the user asks for her data to be deleted.

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Name: Paystack

Country: Nigeria

Purpose: Payment

Name: Flutterwave

Country: Nigeria

Purpose: Payment

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy at https://done4u.ng/legal/cookie-policy.

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other law provisions, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

The security measures we use consist of:

• Username and Password
• TLS / SSL
• DKIM, SPF en DMARC
• Security software
• HTTP Strict Transport Security
• X-Content-Type-Options
• X-XSS-Protection
• X-Frame-Options
• Content Security Policy
• Permissions Policy

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data reliably or securely. We recommend you read the privacy statements of these websites before making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, contact us. You can contact us by using the information below. You have the following rights:

You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained.

Right of access: You have the right to access your personal data that is known to us.

Right to rectification: you have the right to supplement, correct, delete or block your personal data whenever you wish.

If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.

Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.

Right to object: you may object to the processing of your data. We comply with this unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Automated decision-making

We make decisions based on automated processing concerning matters that may have (significant) consequences for individuals. These are decisions taken by computer programs or systems without human intervention.

Automated Decisions and Consequences:

Our CRM (Customer Relationship Management) system employs automated processes, including profiling, to enhance user experience and provide personalized offers to our customers. The system gathers data on users’ purchase habits, browsing history, and interactions with our platform. Based on this information, the system categorizes users into segments and generates personalized offers tailored to their preferences and behaviour.

The consequences of these automated decisions are primarily positive, as they enable us to provide users with relevant and targeted offers, enhancing their shopping experience on our platform. Users receive promotions, discounts, and product recommendations that align with their interests and previous purchase behaviour. This personalization aims to improve user satisfaction and increase engagement with our services.

The logic behind these automated decisions is based on algorithms and machine learning models that analyze user data. These algorithms consider various factors such as past purchase history, product preferences, browsing behaviour, and demographic information (if provided by the user). By evaluating these factors, the system predicts users’ interests and tailors promotional offers accordingly. The goal is to ensure that users receive content and offers that are likely to appeal to them, thus enhancing their overall experience with our platform.

We also have mechanisms in place to allow users to opt out of personalized offers or adjust their privacy settings according to their preferences. Users can manage their preferences through their account settings, enabling them to control the extent of personalization they receive.

10. Submitting a complaint

If you are not satisfied with how we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

11. Contact details

Done4u Media

4 Oriyomi Street, Ikeja, Lagos.

Nigeria

Website: https://done4u.ng

Email: [email protected]

Phone number: 2348133495709

Phone number: 2348133495709